To gain a supportive and sustainable improvement process you need to have a culture that is focused on the goals of the company. You’ve got to win the hearts and minds of all employees by engaging them in the improvement process and rewarding positive behaviour. In my experience the majority of people don’t resist change, they resist being changed. You need everyone on board to gain a real competitive advantage.
The key to success and sustaining an improvement culture is getting people to think about value every day. All employees must be thinking about what they do, what they see and what they can do to improve it. It’s about creating a whole new way of thinking.
What tools and techniques are required to develop culture change?